Refund Policy

1. Why the Policy Works This Way

Many people assume digital readings and tokens should be refundable the same way a physical product is — try it, return it if you don't like it. But a reading or AI Judgment isn't a product sitting on a shelf. It's work and computing resource: your question analyzed, significators identified, chart judged, and a verdict generated for you. Once generated, it's done.

That's why delivered readings, consumed AI tokens, accessed course material, and active subscription periods are treated as fulfilled rather than returnable. What follows in this page is where that general rule has real, honest exceptions — particularly regarding larger token packages.

2. AI Judgement Tokens

AI Judgement tokens are used to generate automated, rule-based chart interpretations (1 token = 1 AI Judgement). Tokens are sold in the following tiers:

• $1.00: 1 Token (1 AI Judgement) — Non-refundable
• $3.00: 5 Tokens (5 AI Judgements) — Non-refundable
• $8.00: 15 Tokens (15 AI Judgements) — Eligible for Partial Refund
• $12.00: 30 Tokens (30 AI Judgements) — Eligible for Partial Refund

2.1 Refund Eligibility for Tokens

Refund requests for tokens are strictly limited to the 15 Token ($8) and 30 Token ($12) packages. Single ($1) and small bundle ($3) packages are non-refundable once purchased.

2.2 How Token Refund Calculation Works

If you request a refund for an eligible package, any tokens you have already consumed to generate AI Judgements will be deducted from your refund amount. The remaining value of your unused tokens will be refunded to your original payment method. Tokens already consumed cannot be refunded.

3. Human Readings

Once a personal reading has been delivered to your email, it's considered fulfilled and is non-refundable — with specific exceptions tied directly to radicality and turnaround windows.

3.1 When the chart isn't radical

In traditional horary practice, a chart has to meet certain conditions — radicality — before it can be judged reliably at all. If your submission doesn't meet those conditions, you're told plainly and given the choice to rephrase the question or receive a refund for that submission specifically.

3.2 When it's simply not the answer you wanted

A reading or AI Judgment delivered on time, judged from a chart that was radical, is considered complete — even if the verdict wasn't what you hoped to hear. Horary exists specifically to give an honest answer to a real question. That outcome isn't grounds for a refund; it's the method working as intended.

3.3 Turnaround windows

Standard human readings are typically completed within 2–6 hours; rush readings within 2. If a reading falls0 meaningfully outside that window without prior notice, reach out for review.

4. Subscriptions & Courses

Subscriptions: Billed for continued access to platform tools. Once a billing period begins, that fee is non-refundable. You may cancel anytime to prevent future billing cycles.

Courses: Once course material has been accessed, it is treated as fulfilled and non-refundable.

5. Technical Errors and Billing Issues

Regardless of what was purchased, a refund is considered where:

• You were charged more than once for the same order
• A payment was taken but tokens, subscription access, or readings were not credited due to a system error on my end
• A genuine billing error occurred

These are reviewed case by case, honestly, rather than against a rigid script.

6. Payment Method Notes

Refunds are returned through the same method you paid with, where the processor allows it.

• Flutterwave and PayPal / card refunds are processed back through those platforms directly.
• USDT refunds are sent back to the wallet address the original payment came from. Because blockchain transactions are irreversible once confirmed, please double-check your wallet address when paying — a refund can only go to an address I can identify as yours.

7. How to Request a Refund

8. Contact

Questions about this policy that aren't a refund request itself can go to the same address above — I read everything that comes in personally.