Refund Policy

1. Why the Policy Works This Way

Many people assume a digital reading should be refundable the same way a physical product is — try it, return it if you don't like it. But a reading isn't a product sitting on a shelf. It's work: your question analyzed, the right significators identified, the chart judged, a verdict written specifically for you. Once that's done, it's done, the same way an hour with any practitioner would be considered complete once given.

That's why delivered readings, accessed course material, and active subscription periods are treated as fulfilled rather than returnable. What follows in this page is where that general rule has real, honest exceptions — not a way of avoiding them.

2. Readings

Once a reading has been delivered to your email, it's considered fulfilled and is non-refundable — with one specific exception tied directly to the method itself.

2.1 When the chart isn't radical

In traditional horary practice, a chart has to meet certain conditions — radicality — before it can be judged reliably at all. If your submission doesn't meet those conditions, you're told plainly and given the choice to rephrase the question or receive a refund for that submission specifically, rather than being handed a forced or unreliable answer. This is stated on the booking page itself, and it's a real commitment, not a footnote.

2.2 When it's simply not the answer you wanted

A reading delivered on time, judged from a chart that was radical, is considered complete — even if the verdict wasn't what you hoped to hear. Horary exists specifically to give an honest answer to a real question, and an honest answer is sometimes "no." That outcome isn't grounds for a refund; it's the method working as intended.

2.3 When it isn't delivered in time

Standard readings are typically completed within 2–6 hours; rush readings within 2. If a reading falls meaningfully outside that window without being flagged to you as an unusual case, contact me and I'll review it.

3. Subscriptions

A subscription is billed for continued access, not for a single deliverable. Once a billing period has begun, that period's fee is not refundable. You can cancel at any time to stop future billing — cancellation takes effect at the end of the period you've already paid for, not retroactively.

4. Courses

Once course material has been accessed, it's treated the same way a delivered reading is — fulfilled, and non-refundable. If a technical issue prevents you from accessing material you paid for, that's covered under Section 5 below.

5. Technical Errors and Billing Issues

Regardless of what was purchased, a refund is considered where:

• You were charged more than once for the same order
• A payment was taken but the service — reading, subscription, or course access — was never actually delivered due to a technical fault on my end
• A genuine billing error occurred

These are reviewed case by case, honestly, rather than against a rigid script.

6. Payment Method Notes

Refunds are returned through the same method you paid with, where the processor allows it.

• Flutterwave and PayPal / card refunds are processed back through those platforms directly.
• USDT refunds are sent back to the wallet address the original payment came from. Because blockchain transactions are irreversible once confirmed, please double-check your wallet address when paying — a refund can only go to an address I can identify as yours.

7. How to Request a Refund

8. Contact

Questions about this policy that aren't a refund request itself can go to the same address above — I read everything that comes in personally.